Developping a needs based strategy: digital transformation in corrections
IT was a pleasure to present with dr. Victoria Knight - The Montfort University (Leicester) during the 2nd Technology for Corrections Conference in Prague.
Successful digital government projects all over the world have shown that new technologies can be used to improve the way governments are organizing their services. A digital transformation means much more then ‘going paperless’: the transformation stage means that digital usages inherently enable new types of innovation and creativity in a particular domain, rather than simply to enhance and support the traditional methods.
A digital transformation of corrections is not just about inserting standalone solutions such as video conference systems or implementing a new offender management system, installing kiosks or by giving tablets to inmates. These require an organisational wide response that considers the complexities technology has on the environment and its people.
Based on some concrete examples, we have presented how the development of a user-centric, digital strategy for corrections is helpful and how it can be done.